Privacy Policy
Last updated: May 11, 2026
1. Overview
CarbonAccounting operates carbonaccounting.site and related carbon accounting and ESG reporting services. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit the website, request support, use checkout, or use the Service.
2. Information We Collect
We may collect account contact details, company details, support messages, billing metadata, uploaded business records, usage events, device data, IP address, approximate region, referrer, and UTM parameters. Payment card details are processed by our payment provider and are not stored by us.
3. Carbon and ESG Data
Uploaded bills, fuel records, travel files, emission factors, reports, assumptions, and review notes are treated as customer content. You are responsible for ensuring that customer content is lawful, accurate, authorized for upload, and free of unnecessary personal data.
4. How We Use Information
We use information to provide and improve the Service, process checkout, generate reports, maintain security, respond to support requests, analyze product performance, prevent abuse, comply with law, and enforce our agreements.
5. Legal Bases
For EEA and UK users, our legal bases may include contract performance, legitimate interests in operating and securing the Service, compliance with legal obligations, and consent where required for optional communications.
6. Sharing
We do not sell personal data. We may share limited information with infrastructure providers, payment processors, analytics and security vendors, professional advisers, authorities when legally required, and successors in a merger, acquisition, financing, or asset transfer.
7. International Transfers
Where information is transferred across borders, we use commercially reasonable safeguards such as contractual protections, vendor diligence, and data minimization. Customers are responsible for assessing whether their own use requires additional transfer terms.
8. Retention
We retain information only as long as reasonably necessary for the purposes described here, including account operation, billing, dispute prevention, security, legal compliance, and backup continuity. Aggregated or anonymized analytics may be retained longer.
9. Security
We use reasonable administrative, technical, and organizational measures designed to protect information, including TLS for data in transit, access controls, logging, and limited retention. No online service can guarantee absolute security.
10. Your Rights
Depending on your location, you may request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. We may verify your identity and may deny or limit requests where permitted by law.
11. Cookies and Analytics
The website uses first-party analytics events to understand visits, CTA clicks, plan selection, checkout starts, and technical errors. You can limit storage through browser settings, but some functionality may degrade.
12. Children
The Service is not directed to children under 16, and we do not knowingly collect their personal data. If you believe a child submitted information, contact us and we will take appropriate action.
13. Changes
We may update this policy from time to time. Material changes may be posted on the website or sent through reasonable notice channels. Continued use after an update means the updated policy applies.
14. Contact
For privacy requests or support, contact support@aigeamy.com. Please do not send sensitive credentials, payment card numbers, or unnecessary personal data through email.